Return & Refund Policy

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
You can purchase your items online and we will ship them directly to your doorstep. We use the best carriers in the business to make sure your order gets to you on time. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Please allow 1-2 days for our order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren’t perfect.


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WHAT ABOUT SHIPPING?
We ship Ngan Yin Thumbs! across nationwide. Shipping times depend on your location. If you live down the street from us in Ipoh Perak, you’ll get it faster than if you live in Johor Bahru. The courier site quotes, but does not guarantee, 2-8 business days for domestic delivery.

 

RETURN & REFUND POLICY
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. NGAN YIN THUMBS will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 DAYS after the confirmation.

Please return your purchase to the following address:


NGAN YIN MARKETING SDN. BHD. 
Lot 6233, Mambang Di Awan, 
31950 Kampar, Perak, Malaysia. 

You are required providing order number, invoice details and photos in order to qualify for the possibility of an exchange.


We are sincerely apologised if we have delivered the wrong item not as per your order confirmation and please contact us at hello@nganyin.com.my if you have any questions or doubts or call +6 (05) 242 2288 within 24 hours of goods receipt.